Last updated: 9 June 2026
1. Pricing & VAT
Real-View paid plans are priced in South African Rand (ZAR) and billed monthly. Prices shown are inclusive of VAT where applicable. Current plans are Free (R0), Starter, Growth and Pro — see the pricing page for the latest amounts and what's included.
2. Billing via PayFast
Payments are processed by PayFast, a licensed South African payment provider, using recurring billing/tokenisation. We do not store your card or bank details. You can view, update or cancel your payment arrangement through your account and via PayFast.
3. Auto-renewal
Paid plans renew automatically at the start of each billing cycle until you cancel. By subscribing you authorise these recurring charges. We disclose the auto-renewing nature of the plan up front in line with the Consumer Protection Act.
4. Cancellation
You can cancel any time from your account (self-service) or by contacting us. Cancellation stops future renewals and takes effect at the end of the current paid period; you keep access until then. We do not generally provide pro-rata refunds for the unused part of a cycle after it has started (see refunds below).
5. Refund policy
Except where the law requires otherwise, fees already charged for a billing cycle are non-refundable, and cancelling mid-cycle does not create a pro-rata refund. We may, at our discretion, issue a refund or credit (for example for a billing error or a sustained outage covered by the SLA).
6. Cooling-off (ECTA section 44)
If you subscribe as a natural person and end user (not a business/juristic entity), you may have a 7-day cooling-off right under section 44 of ECTA, with any refund due paid within 30 days. Note the section 42(2) exclusions — in particular, this right may fall away where the service has begun with your consent before the 7 days elapse. This cooling-off right generally does not apply to business/juristic Subscribers.
7. Price changes
We will give you at least 30 days' notice by email before any price increase takes effect. If you don't accept the new price, you can cancel before it applies.
8. Failed payments
If a recurring charge fails, we may retry it and notify you. Paid features may be suspended until payment succeeds; if it remains unpaid we may downgrade or close the paid plan.
9. Upgrades & downgrades
You can change plans at any time. Upgrades take effect immediately and may be charged on a pro-rata basis; downgrades take effect at the next billing cycle. Plan limits (such as the number of tracked shipments) apply from the moment the change takes effect.
Billing questions? Email [email protected].