This page is provided for information only and is not legal advice.
Last updated: 17 August 2026
1. Pricing & VAT
This page covers paid subscriptions to Trade Caravan and to Realview SCM. All plans are priced in South African Rand (ZAR) and prices shown are inclusive of VAT where applicable:
- Trade Caravan — the Pro and Pro+ plans (and one-off purchases such as an additional document template, CV or invoice — see section 10).
- Realview SCM — the Free, Starter, Growth and Pro plans, plus optional additional team-member seats.
- Directory listings — the Verified and Featured tiers, plus optional employee seats on a Featured listing (see section 12).
Paid plans can be billed monthly or annually. Choosing annual billing charges you once a year at ten times the monthly price — two months free (for example, a plan that is R199/month is R1,990/year). Directory listings (Verified / Featured) and each paid Realview tier offer the same monthly-or-annual choice on the same terms. Optional Realview team-member seats are billed at the same interval as the workspace subscription. Employee seats on a Featured directory listing are the exception: they are always billed monthly, even where the listing itself is annual (see section 12). See the pricing page for the latest amounts and exactly what each plan includes.
2. How payments are processed
Payments are processed securely by Stitch Express, a South African payment platform, using recurring billing for subscriptions. To pay, you are taken to the payment platform's secure checkout and returned to your account afterwards. We never see or store your full card or bank details. You can view, update or cancel your payment arrangement from your account.
3. Auto-renewal
Paid plans renew automatically at the start of each billing cycle — every month for monthly plans, or every year for annual plans — until you cancel, and at the then-current price for that plan and interval. By subscribing you authorise these recurring charges. We disclose the auto-renewing nature of the plan, its price and its renewal interval up front in line with the Consumer Protection Act.
4. Cancellation
You can cancel any time from your account (self-service) or by contacting us. Cancellation stops future renewals and takes effect at the end of the current paid period — the end of the month for a monthly plan, or the end of the paid year for an annual plan — and you keep full access until then. We do not generally provide pro-rata refunds for the unused part of a cycle after it has started (see refunds below), so cancelling an annual plan does not refund the remaining months.
5. Refund policy
Except where the law requires otherwise, fees already charged for a billing cycle (whether monthly or annual) are non-refundable, and cancelling mid-cycle does not create a pro-rata refund. We may, at our discretion, issue a refund or credit (for example for a billing error or a sustained outage covered by the SLA). Where we do issue a refund, the related subscription or directory listing moves to the free tier immediately — this differs from cancelling, which keeps your paid features until the end of the period you have already paid for.
6. Cooling-off (ECTA section 44)
If you subscribe as a natural person and end user (not a business/juristic entity), you may have a 7-day cooling-off right under section 44 of ECTA, with any refund due paid within 30 days. This applies to monthly and annual subscriptions alike. Note the section 42(2) exclusions — in particular, this right may fall away where the service has begun with your consent before the 7 days elapse. This cooling-off right generally does not apply to business/juristic Subscribers.
7. Price changes
We will give you at least 30 days' notice by email before any price increase takes effect. For an annual plan, a price change applies from your next annual renewal. If you don't accept the new price, you can cancel before it applies.
8. Failed payments
If a recurring charge does not go through — whether a monthly or an annual renewal — we open a short grace period and email you reminders so you can sort out your payment method. If it is still unpaid when the grace period ends, your account is downgraded to the free plan. You can resubscribe at any time.
9. Upgrades, downgrades & changing your billing interval
You can change plans at any time. An upgrade starts a new subscription at the new plan's price for a fresh billing cycle; a downgrade (or a move to the free plan) takes effect when your current paid period ends, and you keep your current plan's features until then. Switching between monthly and annual billing works the same way — because you have already paid for the current period, the new billing interval starts once that period ends (cancel the current plan and start the plan on the interval you want), so you are never charged for two overlapping subscriptions. Plan limits (such as monthly PDF export limits on Trade Caravan, or the number of tracked shipments and team seats on Realview) apply from the moment the change takes effect. Documents you already own are not a plan limit and are not affected by a downgrade — see section 10.
10. One-off purchases (document templates, CVs and invoices)
Some items are bought once rather than subscribed to. These are charged a single time, do not auto-renew, and are tied to your account:
- Document templates (/documents/) — on the free plan your first template is free for life; each additional template is a flat R19. Pro and Pro+ include every template at no extra charge.
- Extra CV documents and extra invoices / quotations — the same shape: the first one is free on the free plan, each additional one is a flat R19, and paid plans include unlimited documents.
What you get is permanent. Once a document is on your account you may edit it and download the PDF as often as you like, for as long as the Service is available — including if you later cancel a paid plan and return to the free plan. Downgrading never removes a document you already have. Nothing is deducted for deleting a document you have already claimed or paid for, so deleting one does not give the allowance back.
Refunds on one-off purchases. Because the item is unlocked in your account immediately on payment, the digital content has been supplied to you at your request and these purchases are not generally refundable once unlocked. We will of course refund a duplicate or erroneous charge, and your ECTA cooling-off rights in section 6 (where they apply to you) are unaffected — noting the section 42(2) exclusions where delivery has already begun with your consent.
11. Tool Leads provider success fee
If you have a paid directory listing and use Tool Leads (our on-site quote marketplace), a flat R99 success fee is charged to your saved payment card each time a buyer accepts a quote you have sent — whether the enquiry came through a calculator lead or a direct directory enquiry. Receiving leads and messaging buyers are free; the fee applies only on an accepted quote. To send a formal quote you must have a card on file, and by adding one you authorise this per-acceptance charge. This fee is separate from your listing subscription.
12. Employee seats on a Featured listing
If you hold a Featured directory listing you may add employees as additional users at a flat R99 per seat per month, up to 50 seats. Each seat includes a Realview workspace seat at no further charge — it is not billed twice.
Employee seats are billed monthly, and always monthly, to the card on file — even where the listing itself is billed annually. They are charged separately from the listing subscription, so you will normally see two amounts rather than one, and adding or removing a seat never changes what the listing itself costs. A card on file is required before a seat can be added, and by adding one you authorise this recurring monthly charge until you remove the seat.
Changes take effect at your next renewal, in both directions. A seat added part-way through a month is not charged for that month — it first appears on your next monthly seat charge. For the same reason, a seat removed part-way through a month is not refunded for the remainder of that month: access ends immediately and the seat simply comes off your next charge. Nothing is pro-rated either way.
If a seat charge fails we open a 7-day window and email you. If it is still unpaid at the end of that window your employees' access is paused — nobody is deleted, and restoring a working card brings the team back with the levels you set. Your Featured listing is not affected by a failed seat charge; it is billed separately and continues on its own terms. If the Featured listing itself ends, the employee seats end with it and are not charged again.
Only the listing owner can add, change or remove seats, or see billing. No employee seat grants access to payment details, invoices or seat management, whatever level it is given.
Billing questions? Email [email protected].