Terms of Use
The agreement governing your use of Trade Caravan and Real-View SCM, including subscriptions, data-source disclaimers and your consumer rights.
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Draft — pending legal review.
These documents are provided for information only and are not legal advice. They are working drafts being finalised by a South African admitted attorney.
Privacy Policy (POPIA)
How we collect, use, share and protect your personal information under the Protection of Personal Information Act.
Read →Cookie Policy
What cookies we use, why, and how to manage or withdraw your consent.
Read →Acceptable Use Policy
What you may and may not do on the platform, and how we handle abuse.
Read →Service Level Agreement
Our uptime commitment for paid Real-View plans, exclusions and service credits.
Read →Billing & Refunds
Pricing, VAT, PayFast recurring billing, auto-renewal, cancellation and cooling-off rights.
Read →Data Processing Addendum
Operator obligations and our sub-processor list, including cross-border transfers under POPIA section 72.
Read →PAIA Manual
How to request records we hold, under the Promotion of Access to Information Act.
Read →General Disclaimer
Limits on the accuracy of vessel/ETA tracking data and the free tools on this site.
Read →Questions about these documents or your personal information? Email [email protected].