RealView SCM Help

Clear, step-by-step guidance for getting the most out of Real-View.

Account & Privacy

Manage your profile, export your data, delete your account — and how POPIA is handled.

Your Real-View settings are where you manage your profile, your notification choices and your data. Real-View is built to South Africa's POPIA privacy rules, with your data hosted in-country.

Your profile

In Settings you can update your name, company and WhatsApp number. Your email is your identity (it comes from your Trade Caravan account) so it is shown but not edited here.

Notifications and consent

The same Settings screen holds your alert channels and your marketing-email choice. Your consent choices are logged, so there is a record of what you opted in to and when.

Security

Two-factor authentication (2FA) will be available from Settings to add a second step at sign-in. Your activity — sign-ins and key actions — is recorded so you and our support staff can see what happened on your account.

Your data rights (POPIA)

  • Download my data — export a copy of your personal data as a file, on demand.
  • Delete my account — request deletion; you confirm via an emailed link, then your account is anonymised and closed.
Financial records are kept for five years. When you delete your account we remove your personal data, but billing and payment records are retained as long as SARS requires before they too are cleared.
Real-View is hosted on South African infrastructure so your data stays in the country, in line with POPIA data-residency expectations.