Realview SCM Help

Clear, step-by-step guidance for getting the most out of Realview.

Plans & Billing

Tiers, the shipment limit, how Realview bundles with Trade Caravan, and upgrading.

Realview has four plans. The one thing that changes between them is how many shipments you can track at once — the active limit. Everything else (tracking, the dashboard, port congestion) is the same.

The tiers

  • Free — track a single shipment. Email alerts.
  • Starter — a small set of active shipments. Email alerts.
  • Growth — a larger set. Email and WhatsApp alerts.
  • Pro — the highest limit, plus WhatsApp alerts and read-only API access for pulling your shipments into your own systems.
For the current shipment limits and prices, see the Realview pricing on Trade Caravan and the Billing screen inside Realview — those always show the live figures, so we keep exact numbers out of the help pages where they can go stale.

Bundled with your Trade Caravan plan

Every Trade Caravan account gets a free Realview tier automatically. Paid Trade Caravan plans bundle a higher Realview tier at no extra charge, and your signed-in plan is recognised the moment you arrive from Trade Caravan. There is also a 14-day trial available on the paid Realview tiers.

Upgrading, downgrading and cancelling

  1. Open Billing in Realview.
  2. Pick the plan you want and complete the secure on-screen checkout (South African card or instant EFT).
  3. Your new limit applies as soon as payment is confirmed.
  4. To stop, use Cancel — you keep access until the end of the period you have already paid for.
Hitting your active-shipment limit? Archive a delivered shipment to free a slot before upgrading — archived shipments do not count against the limit.