Realview SCM Help Launching soon

Step-by-step guidance for how Realview will work at launch.

Alerts & Notifications

Be told about slipped ETAs, long port stays, and arrivals by email.

Alerts let Realview reach out to you when something on a shipment changes, so you do not have to watch the dashboard. You choose which alerts you want in your settings.

What Realview alerts you about

  • ETA change — when our estimated arrival drifts meaningfully from the carrier's date (a couple of days or more).
  • Dwell warning — when a container has been sitting at port longer than expected.
  • Arrival — when a shipment reaches its destination port.

Channels

  • Email — on every plan at launch. There is no tier split: Free, Starter, Growth and Pro all alert by email.

Turning alerts on

  1. Open Settings in Realview.
  2. Under notifications, tick the alerts you want.
  3. Save. New alerts then follow the choices you made.
Not getting an alert you expected? Check the alert is ticked in Settings. More in Troubleshooting.