Most issues fall into a handful of buckets. Find yours below; if it is not here, the relevant help page goes into more detail.

"Continue to Realview" sends me back to the launching-soon page

During the testing period access is limited to the early-access list. Being bounced back is expected if your account is not on it yet — it is not a fault. Watch the Realview page for the public-launch announcement. See Signing In.

I cannot sign in at all

Realview uses your Trade Caravan account. First confirm you can sign in to tradecaravan.co.za. If a magic link did not arrive, check spam and that you used the right email; magic links also expire after a short window, so request a fresh one if it has been a while.

I have lost my authenticator / cannot get my 2FA code

If you enabled two-factor authentication, you need either your authenticator app or one of the recovery codes you saved when you set it up. Enter a recovery code in place of the 6-digit code to get back in. If you have lost both, contact Trade Caravan support so we can verify your identity and help you recover access. (This is exactly why the recovery codes are worth saving somewhere safe.) 2FA is optional at launch — see Signing In.

My shipment is stuck on "Pending"

Pending means tracking data has not moved the shipment on yet. Automatic container and bill-of-lading lookup is coming at launch — until then you can enter a carrier ETA and update status as you learn more. Live vessel position on the map also depends on the AIS feed being connected. See Adding a Shipment.

There is no vessel position on the map

The live vessel pin appears once the AIS data feed is switched on. Until then the map shows the destination-port reference points and an "awaiting data" note. See Tracking & ETAs.

The data looks old / says "stale"

That label just means the position has not refreshed recently. Realview refreshes on a schedule and more often as a box nears port; the status will update on the next refresh.

I am not getting alerts

Open Settings and confirm the alert is ticked. Realview alerts go by email on every plan. See Alerts & Notifications.

I have hit my shipment limit

Archive a delivered shipment to free a slot, or change your Trade Caravan plan on pricing. Archived shipments do not count against the limit. See Plans & Billing.